Check here before you look anywhere else! We aim to keep the FAQ section right up to date and add new questions and answers on a regular basis.

How do I order a mobile number from Unique SIMs

Click the catagory required i.e. gold numbers, to the far right of the mobile number of interest there is a "add to cart" button, click to add, this will then be placed within your shopping cart, by clicking your shopping cart you may view the items added, if you would like to add additional mobile numbers you may do so by clicking the "continue shopping" button, if you would like to remove simply click the "delete" button, if you have finished shoppping click the "proceed to checkout" button, you will be taken to the billing/shipping address page, complete the fields with the relevant information, the billing address must be the same as the shipping address where the card is registered. Click the "confirm" button and you will be directed to the secure payments page (provided by sagepay, formally protx) this page is 256 bit encrypted and very secure, your card issuer may require you complete the securecode password information to prove you are the card owner. Please note: We do not hold any banking details on file, only the address and contact details for the processing of the order.

What payment methods do you accept?
We accept all major debit and credit cards including visa, mastercard, visa debit, visa electron, maestro, solo, and paypal, if you prefer to do a direct bank transfer this can be arrange by calling us.

How long does my order take to arrive?
We aim to process/dispatch all orders the sameday upto 4.30pm and are known for our speed of service, we use royal mail as our prefered postal service, all orders require a signature on delivery this is for the security of the number, orders are sent via special delivery (guaranteed next day delivery by 1pm) or 1st class recorded (not a guaranteed next day delivery service, usually 1-2 working days).

The number I want is not on the network I require
This is not a problem, you may take any of our numbers to any network of your choice by requesting the PAC you are free to transfer to your chosen network service provider whether a contract or pay as you go account.

How do I request my PAC? (Port Authorisation Code)
Full instructions are included with your order explaining how you may request the PAC from the current network provider, if you require any assistance with this process please do not hesitiate in contacting us.

How do I port the number to my chosen network
Once you have obtained your PAC you may call your chosen network provider (contract or payg) and advise them of this alphanumeric code, once provided the porting process will complete within 2 working days.

What is Mobile Number Portability (MNP)?

Mobile Number Portability (MNP) is the process by which a customer can switch from one mobile phone network to the other and still retain the existing mobile number.

What is PAC?

PAC is Porting Authorisation Code. It is required to transfer your number from your current service provider to the new service provider. To get your PAC you need to contact your service provider.

How long does it take to transfer my number?

You will need to provide the PAC to the new service provider within 30 days of issue, otherwise the number with remain with the current network provider. Once provided to the transfering network your number will be transferred in approximately 2 working days.

Can a pay as you go customer opt for a pay monthly phone and still retain the old number?

PAYG customers can migrate to Pay monthly contract of the same network, prior to migration network will run all the credit and verification checks once again. After successful completion of these checks customers will be migrated to the new contract.

What can be the reasons for the current service provider to not issue the porting authorisation code?

There can only be two reasons why a port authorisation code will not be issued:

• If your number is disconnected due to inactivity on the account
• Your current networks contractual obligations have not been completed