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Transfering your mobile
number |
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(Requesting your PAC,
Port Authorisation Code) |
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- Request your PAC
number from your
existing Network
- Make a note of
this PAC number
- Select the
handset and Network
tariff
- Once connected,
you will be given a
temporary mobile
number or use the
number from an
existing PAYG SIM or
contract SIM.
- You must then
contact your new
Network or Service
Provider quoting;
your temporary
number, the number
you wish to Port and
this number’s PAC
- Your existing
number will then be
transferred within
2 working days
- Your temporary
number will continue
to work on your new
handset until after
your existing number
has been
successfully
transferred
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Please find below
contact details for all
networks number porting
departments. |
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T-Mobile |
0845 412
5000 (option 2
option 4) |
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O2 |
0870 241
0202 (direct) |
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Orange |
07973 100
150 (direct) |
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Virgin Mobile |
0845 6000
070 (direct) |
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Vodafone |
0870 072
0265 (direct) |
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Keeping your existing
number (Number Porting) |
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If your existing number
is important to you and
you would like to
transfer ('Port') it to
your new mobile phone
and network provider.
As long as you've
fulfilled your
contractual obligations
(usually a 12 month
contract) to your
existing Network or
Service Provider then
you can port your
existing number to a
different Network.
With a pay monthly
mobile phone you can ask
for your Porting
Authorisation Code ('
PAC') from your current
Network or Service
Provider. The code is
normally made up of
three letters and six
numbers and some
Networks charge a small
administration fee. |
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OFCOM Guidelines |
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Your current Service
Provider must give you a
Porting Authorisation
Code (PAC) or a reason
why it cannot be issued
within 2 working days of
your request. You can
obtain your PAC by
calling the customer
service group of your
current network. Usually
your network operator
will be able to provide
your PAC over the phone
and will then follow
this up in writing. |
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- Your PAC is
valid for a period
of 30 calendar days
and your request
must be submitted to
your new Service
Provider within that
time.
- Your number can
then be transferred
anytime between 7
and 37 calendar days
from the date your
PAC is issued.
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If the customer is on a
fixed term contract,
they will often be
expected to pay any
outstanding sums owed to
the end of the contract
before they can port
their number. Some
mobile phone companies
can charge a fee to move
your number. This is
usually no more than
£25. The provider must
issue you a PAC within 2
working days of your
request even if you have
not paid your bill. |
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| O2 |
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| O2 are flexible within their porting policy, it states you may port a mobile number into your contract or pay as you go account anytime during your contractual terms. Excludes business contracts, whereby this must be completed within the first 30 days of contract agreement. |
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Orange UK |
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In 2006 Orange have
changed their policy on
Porting Authorisation
Codes such that they
will no longer issue
them over the phone. If
you request a PAC from
Orange they will send it
out via a letter which
can take up to 5 working
days. |
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Vodafone UK |
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As of 2007, Vodafone
policy for people
joining the network is
that a PAC code has to
be given prior to a new
account being set up -
there is no ability at
all to port across the
number at a later date
under Vodafone terms and
conditions, short of
canceling the contract
and starting again. |
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Three UK |
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| Since 2009, Three
policy for people
joining the network is
that a PAC code has to
be given prior to a new
account being set up -
there is no ability at
all to port across the
number at a later date
under Three terms and
conditions, short of
canceling the contract
and starting again. |
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