Help and Support
Check here before you look anywhere else! We aim to keep the FAQ section right up to date and add new questions and answers on a regular basis.
How do I order a mobile number from Unique SIM's?
Click the catagory required i.e. gold numbers, to the far right of the mobile number of interest there is a "add to cart" button, click to add, this will then be placed within your shopping cart, by clicking your shopping cart you may view the items added, if you would like to add additional mobile numbers you may do so by clicking the "continue shopping" button, if you would like to remove simply click the "delete" button, if you have finished shoppping click the "proceed to checkout" button, you will be taken to the billing/shipping address page, complete the fields with the relevant information, the billing address must be the same as the shipping address where the card is registered. Click the "confirm" button and you will be directed to the secure payments page (provided by sagepay, formally protx) this page is 256 bit encrypted and very secure, your card issuer may require you complete the securecode password information to prove you are the card owner. Please note: We do not hold any banking details on file, only the address and contact details for the processing of the order.
What payment methods do you accept?
We accept all major debit and credit cards including american express, visa, mastercard, visa debit, visa electron, maestro, solo, and paypal, if you prefer to do a direct bank transfer this can be arrange by calling us.
How long does my order take to arrive?
We aim to process/dispatch all orders the sameday upto 4.30pm and are known for our speed of service, we use royal mail as our prefered postal service, all orders require a signature on delivery this is for the security of the number, orders are sent via special delivery (guaranteed next day delivery by 1pm) or 1st class recorded (not a guaranteed next day delivery service, usually 1-2 working days).
The number I want is not on the network I require
This is not a problem, you may take any of our numbers to any network of your choice by requesting the PAC you are free to transfer to your chosen network service provider whether a contract or pay as you go account.
How do I request my PAC? (Port Authorisation Code)
Full instructions are included with your order explaining how you may request the PAC from the current network provider, if you require any assistance with this process please do not hesitiate in contacting us.
How do I port the number to my chosen network
Once you have obtained your PAC you may call your chosen network provider (contract or payg) and advise them of this alphanumeric code, once provided the porting process will complete within 2 working days.
What is Mobile Number Portability (MNP)?
Mobile Number Portability (MNP) is the process by which a customer can switch from one mobile phone network to the other and still retain the existing mobile number.
What is PAC?
PAC is Porting Authorisation Code. It is required to transfer your number from your current service provider to the new service provider. To get your PAC you need to contact your service provider.
How long does it take to transfer my number?
You will need to provide the PAC to the new service provider within 30 days of issue, otherwise the number with remain with the current network provider. Once provided to the transfering network your number will be transferred in approximately 2 working days.
Can a pay as you go customer opt for a pay monthly phone and still retain the old number?
PAYG customers can migrate to Pay monthly contract of the same network, prior to migration network will run all the credit and verification checks once again. After successful completion of these checks customers will be migrated to the new contract.
What can be the reasons for the current service provider to not issue the porting authorisation code?
There can only be two reasons why a port authorisation code will not be issued:
- If your number is disconnected due to inactivity on the account
- Your current networks contractual obligations have not been completed
How to Pay for Your Order?
All payments are processed by a secure server. It is a very safe and unique system and as a result Unique Sims does not at any time view your card details. This is an added level of security that we have added for your protection allowing safe and worry free internet shopping.
When making a payment please make sure your billing address, as entered in your account details, matches the registered statement address of your card. (The address on the top of your card bank statement.) If you require your order to be delivered to a different address, please amend the shipping address in your account details, as appropriate.
At the final checkout page of the Unique Sims website, check the details of your order and press proceed to make a payment. You will now be directed to the secure payment server. You will now be asked to make a payment. You can choose from Switch, Maestro, Electron, Solo, Master Card and Visa. After adding your details and proceeding you will be asked to check and verify your order details and complete. After this process you will be redirected back to the Unique Sims website. Your order will now be processed for shipping.
How do I view my account details?
After you have placed an order or you have registered with the site, you can edit you details within your account area. Press the login Tab at the top of the page and enter your email address and password.
Click on the account link at the top of the page to access your account details. From here you can edit your address details, view your account history and print VAT invoices.
How do I print a VAT invoice?
- In your account details, click the order history button.
- Click on the view details button for the appropriate transaction. At the bottom of the page you will see the print VAT invoice button. Please make sure pop-ups are allowed on your browser before proceeding.
- Click the print VAT invoice button to proceed.
I've received the wrong item
Please check all packaging before opening your order(s) to ensure you have received the correct product. If you have ordered the wrong product, you can return it to us for an exchange. Please see our returns policy. You may be charged for redelivery.
If we have sent the wrong product, which does not match the description on your invoice, you can return it to us for an exchange. Please see our returns policy. We will refund the cost of postage where applicable.
What countries do you deliver too?
United Kingdom, Afghanistan, Alandislands, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei da Russalam, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, Congo, (Democratic Republic), Cook Islands, Costa Rica, Cote D'ivoire, Croatia, Cuba, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island and Mcdonald Islands, Holy See (Vatican City State), Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Isle Of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Korea, Democratic Republic, Korea, Republic Of, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Latvia, Lebanon, Lesotho, Liberia, Libyan Arab Jamahiriya, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Republic Of, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Palestinian Territory, Occupied, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Russian Federation, Rwanda, Saint Barthelemy, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Martin (Frenchpart), Saint Pierre and Miquelon, Saint Vincent and The Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia, Spain, Srilanka, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland, Sweden, Switzerland, Syrian Arab Republic, Taiwan, Province Of China, Tajikistan, Tanzania, United Republic Of, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United States, United States Minor Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Vatican City State (Holy See), Venezuela, Vietnam, Virgin Islands (British), Virgin Islands (U.S.), Wallis and Futuna, Western Sahara, Yemen, Yugoslavia, Zambia, Zimbabwe
Please ensure you select the correct shipping costs on the checkout page.
Is it safe to use my card to make a payment?
Yes. All card processing is handled independently by our secure payment server. At no time do Unique Sims view your card payment details. The secure payment system has been implemented as part of our commitment to help stop internet fraud and to make shopping at Unique Sims a safe and worry free process.